PURPOSE

This document outlines how to transfer calls using a Wildix Workforce phone (hardphone), the Wildix softphone on a desktop, and the Wildix mobile app.

SCOPE

All employees who use Wildix for voice communications.

PROCEDURE

1. Transferring a Call on the Wildix Workforce (Hard) Phone

1. During an Active Call: Press the Transfer key (may be a physical button or a softkey labeled “Transfer”).
2. Dial the Extension or External Number:
   • Attended (Consultative) Transfer: Wait until the recipient answers to confirm they can take the call before pressing Transfer again.
   • Blind Transfer: Press Transfer immediately after dialing the number (or use a dedicated “Blind Transfer” softkey if available).
3. Complete the Transfer: Hang up or press Transfer one more time (depending on the phone’s prompt).

2. Transferring a Call on the Wildix Softphone (Desktop App)

1. During an Active Call: Look for the Transfer or Forward icon in your Wildix softphone UI.
2. Click “Transfer”:
   • Some softphone interfaces will pop up a small window to enter the destination.
3. Enter Extension / Number:
   • Attended: Click “Call” or “Consult” to speak with the party before finalizing.
   • Blind: Click the dedicated “Blind Transfer” option if prompted (otherwise, click “Transfer” again to send the call immediately).
4. Confirm: The call is now transferred. Your line will be free once the transfer is complete.

3. Transferring a Call on the Wildix Mobile App

1. During an Active Call: Tap the More icon (often three dots) or the Transfer button on the call screen (the exact labeling can differ by app version).
2. Select “Transfer” (or “Blind Transfer” if you see two different options).
3. Enter Extension / Number: Use the dial pad or contact list.
4. Choose How to Transfer:
   • Attended: Wait for the person to pick up and confirm availability, then tap Complete Transfer.
   • Blind: Tap Transfer immediately after entering the number.
5. Finalize: Once the call is transferred, you’ll return to the main app screen and the call will drop from your device.