ALPHA Help Center

Editing Your Colleagues in the Wildix Softphone

Published February 27th, 2025 by Dj Levy

PURPOSE This guide shows how to customize which coworkers appear under your Colleagues tab within the Wildix softphone, using the “Edit Colleagues” option from the More ( … ) menu. SCOPE Any Wildix user who wants to personalize their Colleagues list in the softphone. PROCEDURE Open the Wildix Softphone Launch the desktop Wildix softphone on your com

How to Access Your Wildix Voicemails

Published February 27th, 2025 by Dj Levy

PURPOSE This document provides a step-by-step guide for accessing voicemails on the Wildix softphone, mobile app, and hardphone. SCOPE All employees using Wildix softphone, mobile app, or hardphone. PROCEDURE 1. Accessing Voicemails on the Wildix Softphone (Desktop Application) Open the Wildix Softphone on your computer. Click the "Voicemail" Button

Setting Up the Wildix Mobile App

Published February 27th, 2025 by Dj Levy

PURPOSE This document describes how to download and configure the Wildix mobile application on both Android (Google Play Store) and iOS (Apple App Store). SCOPE All staff who need to use the Wildix mobile app for VoIP calling, voicemail access, chat, and other collaboration features. PROCEDURE 1. Downloading the Wildix Mobile App Android Users: Open

Setting Up or Editing Extension Shortcuts on a Wildix Workforce Hardphone

Published February 27th, 2025 by Dj Levy

PURPOSE This document provides guidance for end users to configure or update shortcut keys (e.g., speed dial, extension, or BLF) on their Wildix Workforce desk phone. It also explains Busy Lamp Field (BLF), which helps you see a colleague’s phone status at a glance. SCOPE Any user who wants to personalize function keys on a Wildix Workforce hardphon

Recording New Voicemail Greetings

Published February 27th, 2025 by Dj Levy

PURPOSE To provide a clear, step-by-step guide on how to record or update voicemail greetings in Wildix. SCOPE All employees and team members using Wildix VoIP phones and softphones who need to change their voicemail greeting(s). PROCEDURE 1. Access Your Voicemail Hardphone: Dial *81 Softphone / Mobile App: Dial 81 Enter PIN (If Prompted): Follow th

Determining Your Wildix Voicemail PIN

Published February 27th, 2025 by Dj Levy

PURPOSE This document explains how to calculate the PIN needed to access your Wildix voicemail from a physical (hard) phone or external line. Softphone and mobile app users are authenticated automatically and do not require a PIN for voicemail access. SCOPE All employees who use Wildix for voice communications. PROCEDURE 1. Determine Whether You Nee

Transferring a Call in Wildix

Published February 27th, 2025 by Dj Levy

PURPOSE This document outlines how to transfer calls using a Wildix Workforce phone (hardphone), the Wildix softphone on a desktop, and the Wildix mobile app. SCOPE All employees who use Wildix for voice communications. PROCEDURE 1. Transferring a Call on the Wildix Workforce (Hard) Phone During an Active Call: Press the Transfer key (may be a physi

Getting the Best Support from ALPHA IT

Published January 30th, 2025 by Dj Levy

At ALPHA IT, we want to ensure that you receive the best possible support experience. This guide will help you understand how to request help efficiently, expected response times, and how to get the most out of our service. 1. How to Submit a Support Request There are four ways to request help from our team: A. Through Our Teams App (Fastest Option!