Purpose

This guide explains how to install Wildix Collaboration 7 on a Windows computer.
For macOS devices, use browser version.

Scope

Applies to all employees who use Wildix Collaboration 7. ALPHA pre-configures desk phones before deployment, so no login is required on those devices. All other access methods require a one-time sign-in with your company credentials.

Procedure

Step 1 - Sign in on Web Browser

1. Open a web browser (Chrome or Edge recommended).
2. Navigate to https://app.wildix.com.
3. Select your sign-in method (informed by ALPHA):
   1. Microsoft 365 — click the Microsoft button and sign in with your company email and password.
   2. Username and password — enter your Wildix credentials directly.
4. When prompted, allow browser permission to microphone, cameras, notifications, and location access. Wildix uses location for emergency services (E911) to correctly route calls if you need to dial 911.
5. The Collaboration 7 interface will load. You are now logged in.

Step 2 - Install Windows Desktop App

1. From top-left corner, click your profile settings icons (your initials)
2. Select Applications
3. Click Desktop app - Download
4. Select EXE file
5. Save installer file in your downloads folder (Collaboration7.exe)
6. Run installer.
   1. If credentials for Admin promot, contact ALPHA.
7. Once installer finishes, the Collaboration 7 App will open and be ready for use.

Note: The Windows desktop app is the recommended option for computer users. It provides more stable audio than the browser version and supports background noise reduction.