Purpose

This guide explains how to log in to Wildix Collaboration 7 across all supported access methods: desk phone, web browser, Windows desktop app, and mobile app (iOS and Android).

Scope

Applies to all employees who use Wildix Collaboration 7. Your IT team pre-configures desk phones before deployment, so no login is required on those devices. All other access methods require a one-time sign-in with your company credentials.

Procedure

Desk Phone

Your desk phone has been pre-configured by ALPHA. No login is required. Pick up the handset or press the speakerphone button to place a call.

Note: If your desk phone displays a login prompt or shows "Not Registered," contact ALPHA.

Computer — Web Browser

1. Open a web browser (Chrome or Edge recommended).
2. Navigate to https://app.wildix.com.
3. Select your sign-in method (informed by ALPHA):
   1. Microsoft 365 — click the Microsoft button and sign in with your company email and password.
   2. Username and password — enter your Wildix credentials directly.
4. When prompted, allow browser permission to microphone, cameras, notifications, and location access. Wildix uses location for emergency services (E911) to correctly route calls if you need to dial 911.
5. The Collaboration 7 interface will load. You are now logged in.

Computer — Windows Desktop App

1. Download and install Wildix Collaboration 7 desktop app.
2. Select your sign-in method (Microsoft 365 or username and password).
3. Allow microphone, camera, and location permissions when prompted.

Note: The Windows desktop app is the recommended option for computer users. It provides more stable audio than the browser version and supports background noise reduction.

Smartphone — iOS and Android

1. On your phone, open the App Store (iPhone) or Google Play Store (Android).
2. Search for "Wildix Collaboration 7" and install the app.
3. Select your sign-in method: Microsoft 365 or username and password.
4. Allow microphone, camera, and notification permissions when prompted.
5. You are now logged in. The app will remain connected in the background to receive incoming calls.

Note: Keep the app running in the background to receive calls. If you force-close the app, incoming calls will go directly to voicemail.