ALPHA Help Center

Outlook - How to Create a Signature in Microsoft Outlook

Published May 2nd, 2025 by Ariel Cidro

Introduction Email signatures in Microsoft Outlook allow users to automatically append important contact information, branding, or disclaimers to their messages. Creating a professional email signature helps maintain consistency and professionalism across your organization or personal communications. Requirements Microsoft Outlook Desktop App (Windo

Sharepoint - How to Sync a SharePoint Library to Your Computer Using OneDrive Sync on Windows

Published March 31st, 2025 by Ariel Cidro

Introduction Syncing a SharePoint document library to your Windows computer allows you to access and manage files directly from File Explorer—even when you're offline. OneDrive Sync makes this seamless by automatically syncing changes between your computer and SharePoint Online. This guide provides detailed instructions on how to set up OneDrive Syn

How to share passwords using Keeper Password Manager

Published March 7th, 2025 by Ariel Cidro

Introduction Sharing passwords securely is essential for both personal and professional settings. Keeper, a robust password management solution, offers multiple methods to share passwords and sensitive information safely. This guide provides detailed instructions on how to share passwords using Keeper's various features. Keeper enables users to secu

SharePoint - How to Use Version History and Restore Previous Versions

Published April 7th, 2025 by Ariel Cidro

Introduction Version history in SharePoint is a powerful feature that allows users to track changes to documents and list items over time. It helps maintain document integrity, provides audit trails, and allows recovery of previous versions in case of errors or unwanted edits. This guide provides a step-by-step walkthrough on how to view version his

Outlook - Reporting phishing and suspicious emails

Published June 10th, 2025 by Ariel Cidro

Introduction Phishing emails are deceptive messages designed to steal personal information or install malicious software. Recognizing and reporting these emails in Outlook enhances your security and helps protect others. This guide provides step-by-step instructions for reporting phishing and suspicious emails across various Outlook platforms. Requi

Requesting account access

Published September 2nd, 2022 by Ariel Cidro

PROCEDURE Step 1: Go to ALPHA payment portal Responsibilities: Click here to go to the portal. Then, click the Request Account button. Step 2: Fill in the following fields Responsibilities: Enter your name. Enter the company name. Enter the best phone number to reach you at. Enter the email address to be used as your login username. Check the

Account activation

Published September 2nd, 2022 by Ariel Cidro

PROCEDURE Step 1: Welcome email Responsibilities: Finance Our accounting department will send you a welcome email to set your account password for the first time. Step 2: Set password Responsibilities: Customer When you receive your welcome email, click the SET PASSWORD button. On the set password page, enter a new password and confirm. Passwor

SharePoint - How to Share Files and Folders with Internal and External Users

Published April 7th, 2025 by Ariel Cidro

Introduction SharePoint makes it easy to collaborate by allowing users to securely share files and folders with both internal team members and external partners. This functionality streamlines workflows, enhances productivity, and ensures data security when configured properly. This guide provides step-by-step instructions for sharing content in Sha

How to Import Passwords from Chrome, Firefox, Internet Explorer, Edge, and Safari into Keeper

Published March 14th, 2025 by Ariel Cidro

Introduction Keeper is a robust password management solution that allows users to securely store and manage their passwords across various platforms. To facilitate a seamless transition from popular web browsers such as Chrome, Firefox, Internet Explorer, Edge, and Safari, Keeper provides an efficient import feature. This guide outlines the steps to

SharePoint - How to Search for Files, People, and Sites

Published April 7th, 2025 by Ariel Cidro

Introduction SharePoint provides powerful search capabilities that help users quickly locate files, people, and sites across their organization's Microsoft 365 environment. Whether you're trying to find a specific document, collaborate with a team member, or access a SharePoint site, the search feature streamlines your workflow. This guide will walk

Teams Support App

Published January 23rd, 2024 by Ariel Cidro

Teams Support Tab You can now raise tickets and request support from within Microsoft Teams. Meet your friendly 👋 support bot! Our support bot can help you with any problem or request. You can find it in your Microsoft Teams, in the left navigation and enables you to start a live chat with our team, to create new tickets. How do I raise a new ti

How to Install the KeeperFill Browser Extension in Chrome

Published March 7th, 2025 by Ariel Cidro

Introduction KeeperFill is Keeper Security's browser extension designed to securely autofill your login credentials, passwords, and other private information on websites. By integrating KeeperFill with Google Chrome, users can enhance their online security and streamline the login process. Requirements Google Chrome browser installed on your device.

SharePoint - How to Request Access to a SharePoint Site

Published April 4th, 2025 by Ariel Cidro

Introduction Microsoft SharePoint is a powerful platform for collaboration and document management. However, you may occasionally encounter a site you don’t have permission to access. This guide provides a simple, step-by-step process to request access to a SharePoint site when needed. Requirements A device with internet access A supported web brows

Sharepoint - How to Open SharePoint Files in Microsoft 365 Desktop Apps

Published April 4th, 2025 by Ariel Cidro

Introduction Working with Microsoft 365 desktop applications (Word, Excel, PowerPoint) can enhance productivity, especially when dealing with documents stored in SharePoint. This guide provides step-by-step instructions to help users open and work on SharePoint files directly in the Microsoft 365 desktop apps while keeping all changes synced with th

SharePoint - How to Use @Mentions and Comments in Documents

Published April 7th, 2025 by Ariel Cidro

Introduction Collaboration is at the heart of modern document management, and SharePoint enhances this by enabling users to comment and tag team members directly within documents. Using @mentions and comments helps streamline communication, keeps discussions contextual, and ensures quick feedback during the editing and review process. This guide pro

How to reset your password

Published September 2nd, 2022 by Ariel Cidro

PROCEDURE REMINDERS This procedure only applies if you already have activated your ALPHA payment portal account. To request an ALPHA payment portal access, follow the steps HERE. Step 1: Login to the ALPHA payment portal Responsibilities: Click here to login. Enter your email address. Check the reCAPTCHA verification. Click the Reset Password