Teams Support Tab

You can now raise tickets and request support from within Microsoft Teams.

Meet your friendly 👋 support bot!

Our support bot can help you with any problem or request. You can find it in your Microsoft Teams, in the left navigation and enables you to start a live chat with our team, to create new tickets.

How do I raise a new ticket from Teams?

In Microsoft Teams, click on the tab in the navigation and you should see the support page. If you don’t see the tab, contact your admin or go to Apps and see if it’s located there.

On the right side of the support page, you can click “New Request” and start a new support request. We will then connect you with the right person of the team.

How do I see updates on my chats?

In the chat window, you should see a card with the ticket information. Click on it to open the conversation and type your reply.

Whenever there’s a new update on one of your chats, you’ll also get a notification in Microsoft Teams.